FAQ

How long does it take to process and deliver my order?

We typically process orders within 1 to 4 business days (excluding weekends and public holidays). Once shipped, the estimated delivery time to the United Kingdom is 5 to 10 working days.

What are the shipping fees?

Shipping fees are free of charge for all orders.

How can I check the status of my order?

You will receive an email with a tracking number once your order has been shipped. Please allow 48 hours for tracking information to become available.

What should I do if my order arrives damaged or is lost during shipping?

For damaged items, please contact us immediately with photographic evidence. For lost items, get in touch if your delivery is more than 5 days overdue from the expected delivery date.

What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged items. Refer to our return and refund policy for more details.

Do you offer exchanges?

Yes, you can exchange your item for a different size or color of the same model. Please follow the exchange process outlined in our return policy.

What shipping carriers do you use?

We utilize reputable carriers such as Yanwen, UPS, USPS, and FedEx for domestic and international shipments.

Are taxes included in the prices?

Yes, the prices include taxes, so there are no hidden charges during checkout.

Can I track my order?

Yes, we provide tracking numbers for all dispatched orders. You can track your order using our dedicated order tracking page.

How can I contact customer support?

You can reach our customer support team via email at support@coprotected.com or by phone at +44 7458 114 145 during our office hours from Monday to Friday, 9:00 AM to 5:00 PM (GMT).

If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help!