Refund policy

At Coprotected.com, customer satisfaction is our top priority. We understand that various circumstances may require returns or refunds. To facilitate this process, please refer to our detailed policy below.

 You can return products purchased from Coprotected within 30 days from the delivery date. We will issue a full refund to your original payment method upon successful return. We offer you 3 options:

1. Exchange your item for a different size or color.
2. Return the item for a refund if you are not satisfied.
3. Replace an incorrect or defective item.
   
   

Exchange your item for a different size or color:

Our exchange options are exclusively limited to changing the size or color for an item of the same model. It's important to note that exchanging an item for a different product is not possible. To obtain a different item, we suggest first returning the original item for a refund, and then placing a new order for the desired item.

An exchange may take 10 to 15 business days. We appreciate your patience, and real-time tracking is available to keep you informed.

Return shipping costs will be at your expense.

Product conditions that you allow for returns:

• Unopened products in original packaging, and products that have never been used
• Products that are lightly used or opened

Step-by-Step Process:

• First, contact our customer support team by sending your request using the contact form.
• Ship your return to the address we provide.
• Upon receipt of your package (which must be in its original packaging and unused), we will provide you with a coupon code to order your new product with the desired color and/or size.
  
  

Return the item for a refund if you are not satisfied:

The default refund method is store credit. To receive a refund via your original payment method, it is essential to specify this in the return request using the contact form.

Please note that promotional codes or gift vouchers used are non-refundable and will not be reissued.

Refunds will be processed within 10 business days after receipt and verification of the returned item.

Return shipping costs will be at your expense.

There is no restocking fees.

Step-by-Step Process:

To assist us in resolving the issue, please send an email to support@coprotected.com, providing the following details:

1. Fill out and send the refund request through the contact form to our customer support team.
2. Clearly outline the issue encountered (such as a non-compliant or damaged item).
3. Additionally, attach a photograph or video illustrating the concern.
4. Once your request is processed, we will send you a return label to download and print.
   
   

Late or Missing Refunds

If you haven't received your refund within a reasonable timeframe, please follow these steps:

1. Check your bank account to ensure the refund has not been posted.
2. Contact your credit card company, as there may be a delay in processing.
3. Contact your bank, as they may have their own processing timelines.

If you have completed these steps and still have not received your refund, please reach out to us at support@coprotected.com for further assistance.

Protection for High-Value Items:

For items valued at over 50£, we highly recommend using tracked shipping to ensure enhanced security. If you have any questions or need clarification, our customer support team is available at support@coprotected.com. Thank you for choosing Coprotected.com for your purchases.

Cancelation Policy

If you have a change of mind, you have a 24-hour window to make changes to or cancel your order after it's been placed. During this period, you can request an order cancellation, and we will process a full refund, returning 100% of your order value. Please reach out to us at support@coprotected.com within 24 hour after placing your order.

Postal Damaged Items

If you receive a damaged product due to postal handling, follow these steps:

1. Contact our team through our contact form, providing details of the damaged product and your order number. Please include a picture of the damaged item to expedite the process.
2. Our customer service team will get in touch with you to discuss the cause of the damage further.
3. If it's determined that the damage is due to postal handling, we will initiate an inquiry with the postal service provider within 1-2 days and follow up with you as soon as we get a response.
4. We will take further actions based on the outcome of the inquiry with the postal service provider.
   
   

Faulty Products

If you encounter a faulty product, follow these steps:

1. Contact our team through our contact form, noting the details of the faulty product/part and your order number. Include a picture of the faulty item to help us understand the issue.
2. Our customer service team will contact you with 1-2 days to assist with troubleshooting procedures to identify any obvious causes or issues. Check our FAQs page to see if your query has already been answered.
3. If the product/part is still found to be faulty or defective, our customer service team will provide you with instructions on how to return it to us for a replacement.
4. Replacement will be processed once we receive the original product package and confirm that it meets our requirements. Our warehouse will notify you when the package is received and the fault is verified.
5. Our customer service team will contact you regarding the replacement details. Please note that replacements may take 3-5 business days after we receive the returned product.
   
   

Refund Method

Exchanges

We only offer exchanges for items that are defective or damaged. If you need to exchange an item for the same product, please contact us at support@coprotected.com, and we will guide you through the exchange process.

Shipping a return